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Community platform is not user friendly

Submitted by kenhicksjr on Sat, 2018-02-17 06:52

I can only sign in with explorer and it has to be from the home page.  I get the emails for what's going on in the communtiy but I can't engage because the simple action of signing in is combersome.  I just spent 15 minutes trying to log in and now I"m trying to find the topic I was interested in.  ok, that's my rant  :) 

Comments

 
RupertPicante said on Saturday, February 17th, 2018

It no longer recognizes my email or password.

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Doug.Agee said on Wednesday, March 21st, 2018
We fixed your access, RupertPicante.
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nevlarry said on Saturday, February 17th, 2018

Same here. I get the Open Forum Digest (messages) but then it wants me to log in. Will not however accept my log in information "which is correct".

nevlarry

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basspt said on Wednesday, February 21st, 2018

Same problem.  Needs fixing

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Doug.Agee said on Wednesday, March 21st, 2018
sending you an email, basspt.
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Doug.Agee said on Wednesday, March 21st, 2018
Sending you an email to help, nevlarry.
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jar155 said on Friday, March 2nd, 2018

The daily email is a tease of conversations I pretty much can't find. Haha.

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kenludwig said on Friday, March 16th, 2018

Here's a simple fix for all you guys wanting to go from the email communitity to the website community.

Either open a window and log in to the TU website before reading the email community blog -if you do that when you transition, you'll already be signed in; or use a password manager and have the password manager open. When you click the link to transition, the password manager (I use Lastpass) will log you in.

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Pat Thompson said on Saturday, March 17th, 2018

OK, I've tried and tried to log onto the "Open Forum Digest" and simply can't.  Your "Forgot Password" button does absolutely nothing in regards to sending me a link to my password.  My email address and TU# doesn't do anything.  Kenludwig's note leaves me clueless as well.

 

How about getting something simple that works, or at least somebody to contact when it doesn't because there are no links to anybody or anything present on the page to help with the problem.

 

Sign me:  VERY FRUSTRATED!

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Doug.Agee said on Wednesday, March 21st, 2018
Sending you and email to help, Pat.
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Doug.Agee said on Wednesday, March 21st, 2018
A good place to start is with the Forgot Your Password reset tool below the Login on https://tu.org/login. Be sure to use the same email address as your membership. You can also reach out to the Online Community Manager. He is glad to help you access the community platform. Send an email to doug.agee@tu.org.
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Ccorbridge said on Wednesday, April 4th, 2018

same problem.  cant log into open forum 

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tony mcalister said on Wednesday, April 11th, 2018

mcalister.tony   same problem, cant get emails

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Doug.Agee said on Thursday, April 19th, 2018
Sending an email to help, Carol.
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tony mcalister said on Monday, April 16th, 2018

so, whats the fix?

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Doug.Agee said on Thursday, April 19th, 2018
Send an email to doug.agee@tu.org. I will reach out to you, Tony.
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